Terms and Conditions

1.1 This website (“this Website”) is operated by Serendi Travel Technologies Pvt Limited (Serendi), a Sri Lankan incorporated company. Please read these terms of use (“this Terms of Use”) carefully before using this Website and the services offered by Serendi or the third-party suppliers (the “Supplier”) through our Website and App platforms  (the “Services”).

1.2 Sernedi does not guarantee that the Services will always be available or uninterrupted. Serendi will not be liable to you if for any reason the Services are unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to the Services. You are also responsible for ensuring that all persons who access the Services through Internet connection are aware of this Terms of Use and other applicable terms and conditions for the Services, and that they comply with them.

2.1 All materials displayed or performed on this Website and App platforms including but not limited to text, data, graphics, articles, photographs, images, illustrations, video, audio and other materials (“Content”) are protected by copyright and/or other intellectual property rights. This Website and App platforms and the Content are intended solely for your personal and non-commercial use of the Services and may only be used in accordance with this Terms of Use.

2.2 Serendi cannot guarantee the identity of any other users with whom you may interact with in the course of using this Website and App platforms. Serendi cannot guarantee the authenticity and accuracy of any content, materials or information which other users or the Suppliers may provide. All Content accessed by you using this Website is at your own risk and you will be solely responsible for any damage or loss to any party resulting therefrom.

2.3 Under no circumstances will Serendi be liable in any way for any Content, including but not limited to any errors or omissions in any Content, or any loss or damage of any kind incurred in connection with the use of or exposure to any Content posted, emailed, accessed, transmitted, or otherwise made available via this Website.

3.1 Booking Confirmation – Certain Services are stated to be subject to instant confirmation. Other than these Services, any required time for confirmation as stated on the Website and the App platform is solely for reference only. Actual time required for confirmation may vary.

3.2 Purchase and Use of the Vouchers –  Through this Website and App platforms, you may purchase vouchers from Serendi for the Services (“Vouchers”) offered by the Suppliers in the various destinations. Subject to the policy of the relevant Supplier, you will receive an email confirmation of your purchase that will contain a Voucher confirmation number.

3.3 In order to use your Voucher, you must appear in person at the meeting point designated by the relevant Supplier on time, and present such documents and/or information as may be required by the Supplier, that may include your Confirmation Number and/or your printed Voucher. If you fail to appear on time or to provide the required documents or information, no refunds will be granted.

3.4 A Supplier may also require you to provide an identification document bearing your photo in order to use your Voucher. Neither Serendi nor the Supplier is responsible for lost, destroyed or stolen Vouchers or Confirmation Numbers. Vouchers will be void if the relevant Services to be provided are prohibited by law. If you attempt to use a Voucher in an unlawful manner (e.g., you attempt to use a Voucher for wine tasting when you are under the legal age to do so), the respective Supplier may refuse to accept your Voucher, and no refunds will be granted.

3.5 Cancelation of Vouchers – You may cancel your Voucher by contacting Serendi customer service within the cancelation period, as stated at the time of purchase on the Website and App platform. Cancelation windows vary on a case by case basis.

3.6 The Supplier, not Serendi, is the offeror of the Services for the Experiences, Events and Attractions, to which the Vouchers correspond to, and is solely responsible for accepting or rejecting any Voucher you purchase, as related to all such Services.

3.7 Please directly consult with the Supplier if you have any enquiries or complaints in respect of the Service you received in connection with your Voucher.

3.8 If an Experience, Event or Attraction which you have purchased a Voucher for is canceled by the Supplier, Serendi will notify you as soon as reasonably practicable, and will process a full refund to the credit card you used to purchase such Voucher.

3.9 Serendi’s Rights and Obligations

  • 3.9.1 Serendi reserves the right to deny and cancel bookings or purchases of any Services that are deemed in violation of this policy. Such a determination is at Serendi’s sole discretion.
  • 3.9.2 Serendi intends to offer or procure the Suppliers to offer the Services to you at the best price available on the market. You acknowledge and agree that all taxes and additional fees for particular Services that may be payable for using the Services are expressly excluded in determining the best price.
  • 3.9.3 Whilst the Suppliers are required to provide Serendi with accurate and updated prices of the Services on this Website and App, Serendi cannot guarantee that all prices for the Services provided by the Suppliers are accurate and updated at all times.

4.1 Serendi’s Indemnification –  You will indemnify and hold Serendi, our holding companies, subsidiaries, affiliates, officers, directors and employees harmless from, including but not limited to all damages, liabilities, settlements, costs and attorney’s fees, claims or demands made by any third party due to or arising out of your access to this Website or App platform, use of this Website or App platform, your violation of this Terms of Use, or the infringement of any intellectual property or other right of any person or entity by you or any third party using your Serendi User ID.

4.2 Serendi’s Involvement – Serendi may, if necessary, participate in the defense of any claim or action and any negotiations for settlement. You will not make any settlement that may adversely affect the rights or obligations of Serendi without Serendi’s prior written approval. Serendi reserves the right, at its expense and upon notice to you to assume exclusive defense and control of any claim or action.

5.1 Parties’ Relationship – Serendi has no special relationship with or fiduciary duty to you for accessing and using this Website, App and the Content. You acknowledge that Serendi has no control over, and no duty to take any action regarding: (a) Which users gain access to this Website or App; (b) What content you access via this Website or App; (c) What effects the Content may have on you; (d) How you may interpret or use the Content; and (e) What actions you may take as a result of having been exposed to the Content.

5.2 Exemption of Liability – In no event will Serendi, this Website, or any of Serendi’s holding companies, subsidiaries, affiliates, officers, directors and/or employees be liable for any loss of profits or any indirect, consequential, special, incidental, or punitive damages arising out of, based on, or resulting from: (a) This Website; or (b) This Terms of Use; or (c) Any breach of this Terms of Use by you or a third party; or (d) Use of this Website, tools or Services we provide related to the business we operate on this Website by you or any third party; or (e) Any actual or attempted communication or transaction between users, in each case, even if we have been advised of the possibility of such damages.

5.3 These limitations and exclusions apply without regard to whether the damages arise from: (a) Breach of contract; or (b) Breach of warranty; or (c) Strict liability; or (d) Tort; or (e) Negligence; or (f) Any other cause of action, to the maximum extent that such exclusion and limitations are not prohibited by applicable law.

5.4 This Website and App platforms, including all content, software, functions, materials and information made available on or accessed through this Website, is provided on an “as is” basis. To the fullest extent permissible by applicable law, Serendi makes no representations or warranties of any kind, either express or implied, including but not limited to the content on this Website/Apps or the materials, information and functions made accessible through this Website/Apps, for any of the Services or hypertext links to third parties or for any breach of security associated with the transmission of sensitive information through this Website, or for Operator ability, fitness for a particular purpose, non-infringement, or that the use of the Services will be uninterrupted or error-free.

5.5 You acknowledge and agree that any transmission to and from this Website and App is not confidential and your communications may be read or intercepted by others. You further acknowledge and agree that by submitting communications to Serendi and by posting information on this Website/App, including tours and/or activities, no confidential, fiduciary, contractually implied or other relationship is created between you and Serendi other than pursuant to this Terms of Use.

5.6 You acknowledge and agree that you will not hold or seek to hold Serendi responsible for the content provided by any Supplier or third party and you further acknowledge and agree that Serendi is not a party to any transaction in relation to the Services provided by any Supplier or third party. Serendi has no control over and does not guarantee the safety of any transaction, experience, tours and/or activities or the truth or accuracy of any listing or other content provided by any Supplier or third party on this Website or App platform.

5.7 Remedies – If you are dissatisfied with this Website or App platform, do not agree with any part of this Terms of Use, or have any other dispute or claim with or against Serendi or another user of this Website with respect to this Terms of Use or this Website/App, your sole and exclusive remedy against Serendi is to discontinue use of this Website or App platform.

5.8  In any event, to the fullest extent permissible by the applicable law, Serendi’s liability, and the liability of any member of Serendi, to you or any third party in any circumstance arising out of or in connection with this Website/App is limited to the greater of: (a) The amount of fees you paid to Serendi in the twelve months prior to the action giving rise to liability; or (b) Lanka Rupees 10,000.00 in the aggregate for all claims.

6.0 Your Responsibilities

  • 6.1 It is the responsibility of all passengers, regardless of nationality and destination, to check with the consulate of the country they are visiting for current entry requirements.
  • 6.2 As visa and health requirements are subject to changes without notice, Serendi recommends that you verify health and visa requirements with the appropriate consulate prior to departure.
  • 6.3 Serendi strongly recommends that you purchase a comprehensive travel insurance policy prior to departure.

7.0 Governing Law

  • 7.1 This Terms of Use shall be governed by the laws of Sri Lanka. You agree to submit to the non-exclusive jurisdiction of the Sri Lankan court.

8.0 Contact – Please contact Sernedi at support@serendi.travel to report any violations of this Terms of Use or to pose any questions regarding this Terms of Use or the Service.